What's Included?

Our lifetime guarantee covers all orders and is applied to every item. Exceptions are made rarely due to highly customised orders. Please contact us to see if you are eligible for the lifetime guarantee.

Wood

Our wood is crafted specifically for your order, but nature is beautifully diverse. This means that colours and shapes may have ever so slight differences from time to time; making them unique.


Over time, wood has tendencies to experience shrinkage, swelling, splitting, and movement. As these are natural, the guarantee would not apply in such circumstances.

Metal

All metal items (brackets, framing, etc) have various colour options to select from. Our natural raw steel colour option is completely unfinished and has a stunning industrial look. This may result in each piece having slight variations in shade, level of industrialism, and shape. Thus, the guarantee wouldn’t apply to such differences as this would be an untouched colour option.

For information on returns, please visit our Returns Policy.