How can I return an item?

You may contact us via our email at [email protected] regarding your reason for a refund along with your order number (which can be found in the email received when the order was placed). This will then initiate a returns procedure.

For more information, please read our Returns Process.

How can I change my order once placed?

Please call us on (number) immediately or drop an email to [email protected] with your order number to hand (which can be found in the email received when the order was placed).

Our products are made to order, so contacting us quicker will help ensure we can accommodate the changes for you.

How can I track my parcel?

Once the order has been placed and we have received it, you will be sent an email with your tracking information (granted a tracked service was selected). This code can be searched through the given courier service when clicked.

An estimated time of arrival is usually provided 24hrs before delivery (which will be seen through your tracking number).

Are the brackets fine for plasterboard walls?

Our range of wall-mounted brackets are perfectly suitable for plasterboard and brick walls. However, we do advise utilising GripIt screws to ensure a secure installation.

Furthermore, if you would like to order a floating shelf, please select the option for plasterboard wall floating brackets (this way we can supply the appropriate fixings).

How do I place a custom order?

Custom orders can be made by selecting the dimensions you like on the product pages. Alternatively, if the options you want aren’t available on our website, please contact us.