We deliver all items worldwide, maintaining a speedy and high quality delivery service. Global shipping times can be seen below along with our returns procedure.
Orders can be tracked through the code received via email (granted a tracked service was selected), please contact us if you have not received your code.
Delivery Times.
|
Location |
Express Delivery |
Standard Delivery |
Large Furniture |
|---|---|---|---|
|
UK |
1 Working Day (when ordered before 2pm) |
2-3 Working Days |
3-5 Working Days |
|
Europe |
Unavailable |
3-5 Working Days |
5-7 Working Days |
|
International |
Unavailable |
5-7 Working Days |
7-9 Working Days |
*Note powder coated items or highly bespoke products may take longer to prepare and ship.
Delivery Process.
Stage 1.
Your product is being designed and crafted to perfection.
Stage 2.
The courier has collected your order and it is on the way to you.
Stage 3.
Enjoy! Now you have a new beautiful addition to your home forever.
Returns Policy.
You must contact us prior to the return of any products. This will initiate the returns process which can be seen below:
Returns are applicable for 28 days of delivery date on all non-custom products.
Return reason:
Damaged or incorrect item - A full refund or exchange is available.
Customer error/no fault - Return costs and a 25% fee (or 100% store credit) is applied on such returns.
Returns Process.
Contact
Contact us with your reason for return and the order number (included in the email sent after ordering).
Return
We will then provide you with a returns form, address, and number. All returns must be delivered back to us within 28 days of the delivery date.
Refund/Exchange
Once received, your refund (or exchange) will be processed and shall be completed within 2-3 days.
Delivery costs may vary from country to country. However, this will be highlighted in your total cost when proceeding to checkout.
If your order doesn’t arrive in the estimated time, please check the tracking for updates. Otherwise, contact us immediately.